Successful Campaign Analysis Via Tagging Strategies

There can be a lot of unknowns when it comes to marketing campaigns. Who's seeing your ads or print pieces? Of those people, who are they resonating with? Are your strategies working? These are all very important questions, that if answered, can lead to valuable insights into improving these strategies. But how can you gain visibility into these in the first place? If these marketing initiatives are designed to drive traffic to your company's website, you're already headed in the right direction!

If you have advertisements on billboards, print, you likely already have a web analytics platform selected to measure your site. If not, what are you waiting for? If you are using a platform like Google Analytics, you can mark your campaigns for easy analysis via URL tagging. New to manual tagging? Here are a basic outline so you can get the most analysis out of your campaign data.

1. Identify Advertising Methods & Locations: The first step is to get your ducks in a row by laying out all of our advertising methods. What type of ads will they be? Where will they be placed? What will the call-to-action be? What URL will be featured on the ad? These are all things that should be considered before proceeding.
2. Evaluate Campaign Flexibility & Constraints: It is a good idea to identify any strengths and weaknesses with the campaign. Are the placements permanent, or is there flexibility to change the ad up periodically? It is good to know whether or not you will need to prepare additional tags for the different ad variations, be it a billboard or a banner ad.
3. Create Information-Rich Tags: Now that you have all of the information you need, it's time to make sure you carry as much of it over to Google Analytics as possible through information-rich URL tags. What do I mean by this? For Google Analytics URL tagging, you have the option of using several different fields for labeling, including campaign source, medium, and campaign. There are also other fields like term and content which will allow you to differentiate even more. You'll want to make sure you get as much information as you'll need down the line. The more information there is, the deeper you can drill down for analysis in the future.
4. Test, Test, Test! This step is pretty self-explanatory, but perhaps one of the most important steps of all. You should the new tags with their URLs to ensure that they send you to the proper page, as well as verify proper data collection within Google Analytics. You don't want to find out after deployment of these tagged links that something isn't right!
5. Deploy & Analyze: And now, the waiting game! Once enough data has begun populating in your analytics profile, you can begin slicing and dicing for deep analysis!

It is important to understand that this entire process can be time-consuming to start, but will serve to be a wise investment as the data comes rolling in. The insights that will be brought forth will be well worth it, as they'll help you understand how well all of your advertising is performing, regardless of the medium.

3 Roadblocks in Web Analytics and the Ways Around Them

If you're reading this blog, you probably already understand that a great deal of marketing power can come from web analytics. If you're an analyst, then we share the same pride in being able to take those high level metrics from tools like Google Analytics and slice and dice them to reveal tasty morsels we call insights. We've got a wide variety of tricks up our sleeves to help us accomplish this; from cohort analysis to predictive models. But none of that means anything unless you can get the buy-in needed for measurement to even take place.

I've written past blogs about getting the support from the decision-makers on data. This included creating a data-driven culture and developing KPIs that matter to form a solid measurement base. These are great, but only once you've gained the ears of the prospects. What do you do when they start spatting out excuses?

Excuses, Excuses

We've all heard them. In fact, we could all probably write a book with all of the excuses we've heard on why web analytics just aren't a part of an organization's immediate future ranging from budgetary to resource woes. Here are 3 excuses I've come across in the past and ways to help the prospect overcome them:

1. "We know how many hits our site gets." – Okay, so the first one on the list isn't an excuse….directly. This statement is enough to make any web analyst cringe, though. "Hits" don't even scratch the surface of what web analytics can measure.
   
   Solution: Flex those analyst muscles! Explain to them that web analytics goes well beyond measuring "hits". Wow them. Tease them. Tie it back to dollar amounts by showing them some examples of ROI analysis. With some persuasion, you can quickly open their eyes to a much larger analytical world than they originally thought they saw.


2. "We're focused on marketing initiative XYZ right now. We don't have the time." – This one's pretty common to hear, especially for agencies looking for new prospects. Unbeknownst to them, however, holding off on developing measurement strategies could severely impact marketing initiative XYZ.
   
   Solution: To overcome this kind of scenario, your best bet is to get more information on the initiative they're so focused on. Once you have a better understanding of what they're currently pursuing from a marketing perspective, you can show them how a measurement plan can help save them time and money as well as create efficiencies. We quote the movie Jerry Maguire here in the office a lot. This seems like a good time to do it: "Help us help YOU!"


3. "We don't have the right talent or skill-sets in-house." – This is a sad truth that exists in today's business world, though it is starting to dissipate. Avinash Kaushik has astutely pointed out in the past that web analytics is in its awkward teenage years. Tools are improving and new strategies are being developed for their uses. Progress in these areas has been completely largely by companies and individuals. It hasn't been until recently that the industry has started to gain the attention of some educational institutions.
   
   Solution: If you're an agency, hand them your consulting information! If you're not, find an agency! There are countless web analytics agencies out there that will do everything from full blown implementation and analysis to high-level consulting and guidance for your organization. Good insights only come from organizations with data-driven cultures. This has to start somewhere, so make sure it starts the right way!

Keep in mind that these aren't likely end-all solutions to get the right kind of buy-in for web analytics. One thing is certain though: The greatest way to gain widespread support for the discipline is to continue spreading the word! The importance of measurement is already (albeit slowly) gaining traction in the business world.

Have you come across some other interesting roadblocks? Share them in the comments below!

5 Tips For Making Your Data a Top Priority

Whether you’re a marketing manager for a private organization or a web analyst for a digital agency, you surely understand the great importance of data and the powerful insights it can yield. You've also probably encountered one (often frustrating) roadblock: The people around you just don't get it. The business analysts haven't gotten the historical data you requested. IT has adopted a "we'll get to it when we get to it" approach to installing tags on the website. Upper management doesn't share the enthusiasm that your department does.

These factors almost always lead to marketing inefficiencies for the long term, with your organization's proverbial marketing rear-ends hanging in the wind. Without quality insights, marketing campaigns cannot improve and are ultimately doomed to fail.

Tips for Success

So how do you go about creating a data-driven culture in your organization? Check out these tips to help convey the importance of data and insights:

1. Get Everybody On Board! – This is perhaps the most important item in this list! Measurement simply cannot happen without the complete support of the required parties in the organization. Make sure everyone, from IT to the decision-makers, knows what you are measuring, why you are measuring it, and how it affects them.
2. Establish Data-Gathering Policies & Procedures – You'll be measuring with the goal of gathering insights to drive business, so you will want to ensure that the data you're basing it all upon is of good quality. Establishing policies and procedures related to data and documenting them will take some time, but it will definitely pay off in the long run.
3. Identify KPIs Relevant to Your Audience – At this point you've caught the eyes of the necessary people in your organization. This is where you reel them in completely. Identify the Key Performance Indicators that matter most to each of them. This will differ according to their respective roles. You want to ensure they see the benefits of their work!
4. Create a Measurement Plan – Once you've identified all of the necessary KPIs, you must map out how you'll go about obtaining the data. Identifying opportunities for measurement and creating documentation for deployment are included in this step.
5. Get Hyped! – You've put all this effort into winning the right people over. Now it's time to get excited about it! Show them why they should be excited about the insights they'll be receiving. The more anticipation you build, the more likely you'll have advocates for the long haul.

Conclusion

So there you have it; 5 great tips for creating a data-driven culture. Some of them will be easier to accomplish than others, but all are possible with enough planning and communication with the right people. The benefits that can be reaped from them greatly outweigh the challenges. The insights that can be gained from complete buy-in and support can help drive business and improve campaigns well into the future.

Have additional tips? Share them in the comments!

Want to Improve Your Advertising? Align Your Measurement Strategy With the Right KPIs

The ability to measure nearly every facet of marketing campaigns and websites is nothing new. Solutions have existed for several years now and are continuously receiving updates, improvements, and new features that allow for even more in-depth analysis of customer and visitor trends. Tools like Google Analytics even allow for tracking of everything from your business's website, to social media interactions, to your television ads (just to scratch the surface). With such a powerful (and free) tool available, there is really no excuse NOT to have insight into your initiatives!

With such a robust arsenal available to today's marketers, however, it can become quite tempting to report on every available piece of data. While much of this data is indeed important, only a small selection of them does a good job of gauging the impact of marketing and advertising effectiveness.

So your organization chose an analytical tool to measure its campaigns and website: What should your measurement be focused on? Key Performance Indicators (KPIs)!

KPIs and You

KPIs are metrics and insights that are used to measure the success of a website or campaign. These KPIs typically demonstrate the success of your website at accomplishing the tasks it was designed for. Check out the visual below for a nice little example:

In order to identify KPIs for measurement, you must first determine the purpose of your organization's website or campaign. In the case of the above visual, the website exists to generate brand awareness, increase leads, and increase sales. Once you've identified these high-level goals, you must then look at what your analytical tool can measure and align the right metrics to the appropriate goals. For example, the amount of new visitors and direct traffic to the website are great indicators into its ability to generate brand awareness. Keep in mind that these KPIs shouldn't always be limited to a single tool! In some cases, they may even require insights into foot traffic (i.e. increases in foot traffic to a branch or ATM).

Want to impress the decision-makers even more? Use those KPIs to demonstrate Return on Investment! The people with the power to allocate budgets and make decisions often glaze over when presented with standard metrics. While they will definitely be impressed with the KPIs you've come up with, showing them ROI on the marketing budget will knock the ball out of the park. This requires that you have visibility into profit margins for a given initiative. If that isn't readily available to you, you might want to find out how to get it!

Conclusion

It is imperative that KPIs are identified with any measurement strategy, as they greatly benefit all facets of your business. They can help individuals in your team identify opportunities for increased efficiencies. Campaign performance can be easily determined by the marketing department, which would then allow for improvements. Your entire business benefits from a solidified base in measurement and improvements, and KPIs can be great building blocks for that foundation.

Looking For Better Insights On Members? Get The Big Picture!

In past blogs, I have discussed how web analytics can help gain the support of the decision makers and even laid out some great ways to measure traditional marketing with Google Analytics. But how do you get to the point of being able to show the decision makers the right insights in the first place? Today's blog is focused on some of the most common problems we've come across with banks and credit unions that stand between them and gaining greater insights into member behaviors and trends. More importantly, it sets out to show how you can get the most out of your marketing campaigns via analytics and open minds.

The Problem

Institutions often seem to lack visibility into the "big picture". When I say "big picture", I am referring to the complete analytical scene: The website, your institution's social media assets, marketing campaigns (both online AND offline), affiliate sites, and of course conversions (leads & sales) and Return on Investment. There is little-to-no connection between their assets. Why is this?

This fragmented view seems to be caused by several things from internal politics to fears on data collection and security. What banks and credit unions often fail to realize is that tools like Google Analytics do not collect personally identifiable information! Monitoring beyond the main credit union/bank website is often viewed as a risk, when in reality the real risk is in the lack of visibility into the performance of marketing initiatives.

Are you from a bank or credit union that isn't afraid to get the tools in place to uncover some insightful gems? Want to see how to tie everything together? Read on!

Getting the Pieces in Place

The key to putting this analytical puzzle together is to first establish links between the data points. This means that policies and procedures need to be created for every "fragment" of your institution's initiatives:

1. Cross-Domain Tracking - It's imperative to remove any gaps in the clickstream of your website. Credit Unions and banks often use 3rd party loan application platforms. Luckily, web analytics solutions like Google Analytics feature advanced Cross-Domain tracking functionality to ensure the data is preserved all the way from the time the consumer lands on the site to the point that they submit an application.
2. URL Tagging - URLs being used for Pay Per Click & banner ads or being posted to your social media assets should be tagged for easier identification within web analytics tools.
3. Vanity Numbers & URLs - Vanity URLs and phone numbers set up for call tracking can help bridge the gap between web analytics and traditional marketing.
4. Event Tracking - Event Tracking can be used to identify when visitors to your website complete a desired action (like downloading an informational PDF or paper application).

Conclusion

A seamless view of marketing initiatives not obstructed by the glaring gaps and disconnects in data is every financial marketer's dream. Luckily a holistic view can be achieved through a combination of tagging, scripting, and good ol' ingenuity. Connecting the dots using analytical tools can yield opportunities to optimize both traditional and digital campaigns and ultimately increase new memberships and loan & credit applications.

Conversion Attribution: Give Credit Where It's Due

In the Digital Analytics space, we are all obsessed with identifying marketing tactics that perform the best and drive the most return-on-investment via conversions. We seek to track all sorts of checkout funnels, application submissions, and newsletter sign-ups and do our best to identify what search phrases and traffic sources ultimately led visitors to those actions. But one of the most common mistakes of many analysts and marketers is to only pay exclusive attention to the assets that led to a conversion in a single session. Many people fail to realize that the conversion process can often span several sessions before a valuable action is taken.

That's why it is important to consider conversion attribution: Did converting visitors visit the website prior to making the purchase or submitting an online application? If so, how did they initially find your website? There are countless gems that can be found in looking at these factors.

Be sure to check out DaBrian Marketing Group's latest YouTube video where Web Analyst Brandon Wensing discusses the importance of Conversion Attribution:

Also be sure to connect with us on Google+, Facebook and Twitter to receive great tips and news on Web Analytics, Digital Marketing, and more!

3 Tips to Track Conversions More Effectively

As analysts, we are taught and bred to have an insatiable desire to track as many aspects of our websites and marketing strategies as possible. We often go out of our way to tag everything with codes and scripts so we can sniff out trends and insights. This hard work usually pays off in the form of content performance and traffic source reports.

More often than not, we like to pay close attention to the conversion report. How many newsletter subscribers did we get last quarter? Did online sales increase or decrease from last year? How many visitors from my target market downloaded an application? Conversion tracking is clearly an important element of marketing as a whole, but how do you do it effectively? Here are 3 tips to help you get the most out of your Google Analytics conversion reports:

1. Assign a Conversion Value: Conversions are usually actions visitors can take that result in some sort of revenue, be it directly or indirectly. Whether the conversion is for a completed transaction or for downloading more information, an average value should be assigned. This is paramount to demonstrating ROI for any digital marketing initiative.


2. Identify & Use Funnels: It’s great to know how many online sales transactions there were or how many new member registrations took place over the past month, but there is a great deal more that can be studied about these conversions. Conversions like these often feature several steps (a checkout process for instance: Add to Cart, Checkout, Billing Information, etc.). Specifying a conversion funnel within Google Analytics for these processes can shine a great deal of light on problem areas where visitors and leads are dropping off and leaving the conversion process.


3. Pay Attention to 2nd and 3rd Degree Touch Points: The conversion process can often pan out beyond just the first visit. In the case of an online purchase, the sales process usually spans across several sessions, as the modern consumer researches your product or service, looks for reviews, and reassurance that this will be a wise purchase. With that being said, do not ignore the first touch point that the converting visitor made with the website! If they initially discovered your site via your company’s Facebook page but completed the sale after returning to the site directly three sessions later, your social media efforts might be paying off more than you think. In the case of paid campaigns on Google AdWords or Microsoft adCenter, the destination URLs can be tagged with “utm_nooverride=1” to ensure the first touch point gets credit for the conversion. A nice, quick explanation of how the nooverride tag works can be found here. The latest version of Google Analytics also makes analysis of multiple conversion touch points easier with its new Multi-Channel Funnel reports.

Knowing how many conversions were triggered on your website is one thing. Having a deep understanding of how much revenue was generated from those conversions, where improvements can be made in the conversion process, and which of your marketing campaigns helped drive them can save your company time and money. Most of all, however, it can help you market more effectively and efficiently to ultimately increase conversions and ROI.

Gain the Support of Your Superiors: Show Them the Right Metrics

There are countless analytical platforms and tools out there for measuring just about every facet of your website and marketing efforts. From web analytics platforms like Google Analytics, to social media tools like Facebook Insights, the number of metrics and insights that can be gathered may be downright overwhelming to the less-experienced. Even worse: The higher-ups you are pulling these metrics and writing 20 to 30 page reports on visits, Likes, and pageviews for simply don’t understand, and might not even care. This presents a problem, as these are also the people that control your marketing budget.

At this point you are probably scratching your head. Sure, there are plenty of great insights in those 30 page reports on content performance and conversion funnels. You might be able to see which products and services consumers are most interested in this quarter, or that your pay-per-click campaign drove a large amount of targeted traffic to the website. But none of this resonates enough with the decision-makers. They speak one language and one language only: Dollars and cents. So how do you prepare reports that interest them?

• Show them how time was saved. This could be through how turn-around time for site improvements was reduced or how improved internal policies and procedures led to less problems in the first place.


• Demonstrate how money was saved. Did a display or banner ad campaign bring in more targeted traffic than a traditional billboard campaign? Show this and the dollar figure associated with the savings.


• Let them see what efficiencies were created. The whole point of monitoring is to identify problems and determine solutions to create a more effective and efficient web presence. Show these to the decision-makers and you’ll build even more credibility and support.

Getting to the data and insights via your arsenal of analytical tools is only half the battle. Convincing your superiors that what you found is relevant and worthy of their time is the other half. If you can convey the value of your findings via compelling visuals and reports centered on ROI, the time saved, and efficiencies that were created, you will stand to gain the support of the decision-makers and ultimately drive improvements in your marketing efforts.

Enjoy this blog? Be sure to follow DaBrian Marketing Group on Facebook, Google+, and Twitter to stay up-to-date on the latest news and tips for Web Analytics, Search Engine Optimization, PPC, and more. Also stay tuned for details on our webinar on how the latest version of Google Analytics can help drive business success (tentatively scheduled for April 19, 2012)!

Data Quality is Essential to Pharmaceutical Marketing Success

Through my work with several financial services organization and pharmaceutical companies, one of the biggest issues I have noticed is with their data quality. These organizations typically have numerous data points such as web analytics, CRM solutions, email marketing platforms, sales information, etc. The challenge is that most of the business units don’t collaborate to integrate their data or to identify the best possible solution to integrate data. If you can’t agree to collaborate, it makes it even more challenging to manage data quality issues. At the same time, organizations have a tendency to use multiple data sources for the same information. Which source is providing the real picture?

Our team encountered data quality issues with a pharmaceutical client while developing monthly marketing metrics reports. We estimated that the data quality issues were costing them over $250,000 per year (if not more). The outdated web analytics solution wasn’t being maintained, so they had skewed SEO traffic, inaccurate referral sources, and limited functionality to integrate with their CRM solution, email marketing, or paid search campaigns.

Basically, they were blindly marketing to healthcare professionals and patients without any knowledge of what their target audiences were engaging with from a marketing perspective. Product managers were being held accountable for something that they had no visibility into, whether it increased new acquisitions or not.

Total Costs to the Organization:

• Outdated Web Analytics Solutions: $250,000 per year (minimum)
• Human Resources for Web Analytics Solution: $100,000 per year
• Estimated Marketing Budget Total: $3,000,000 per year

Poor Data Quality + Poor Data Integration = Poor Decision-Making!

Data Quality isn’t just an issue for Fortune 500 companies. It is also an issue for smaller businesses where decisions can make or break them. Regardless of the size of the business, we still need to take into account the business requirements, technical requirements, reporting, and the impact that the data will have on the organization’s ability to create efficiencies and save time and money. There are significant costs associated with a lack of data and poor data quality.

Financial Services: Increase New Accounts & Acquisitions via Web Analytics

Countless industries have made dramatic increases to their web-based marketing efforts as of late. In 2011 alone, budgets usually allocated to print-based efforts were diverted to online ad spending. The Internet Marketing space has proven to be an efficient means to market to specific clientele via various forms of targeting. However, as with almost every instance of change throughout history, there are still those who lag behind in adapting to the circumstances.

In the financial services industry in particular, we have noticed a sizable population of organizations that either lack in marketing in the digital space or are not monitoring their marketing channels effectively (if at all). Large portions of marketing budgets are still being alotted to traditional efforts like print or billboards, which is fine: But how accurately is return-on-investment for these channels being monitored?

If implemented properly with solid policies and procedures, Web Analytics can shine quite a bit of light on the performance of your web efforts as well as how much return traditional channels are really generating. Here's 3 ways Web Analytics can help:

1. Optimization for Increasing Loan Applications & New Accounts: In many ways, your institution's website is as important as your branch tellers and representatives. It is client-facing, has to serve up the information your customers are looking for, and get them to bite on additional products and services you offer. Web Analytics can help shine light on how well the site does at cross-selling and up-selling your clients and point out where improvements could be made.


2. Identification of Seasonal Trends: Different seasons yield different trends with consumers. This is old news to anyone in marketing. Monitoring what non-branded search phrases people are using to find the website on search engines can uncover gems to base marketing strategies on in the next month.


3. Monitoring Effectiveness of Traditional Channels: Web Analytical platforms' visibility can extend beyond the website. Want to determine how much of a return that shiny new billboard your organization has on the interstate is really generating? Using a combination of vanity numbers, URLs, and unique landing pages, you can measure its effectiveness at creating new banking and investment customers right alongside your website's data.

The list of benefits extends well beyond these alone. Not only can you optimize your institution's website, but you can also measure return-on-investment on other channels of marketing as well. Gone are the days of remaining blind to performance and the inability to compare and contrast channels. Use Web Analytics to increase sales and new accounts.

Want an example of how Web Analytics actually helped a Financial Services Institution? Check out this Case Study. Also be sure to Follow Us on Google+ to receive the latest news & tips on Web Analytics, Internet Marketing, SEO, and more!

Selecting a Sensible Web Analytical Platform For Your Organization

There’s countless blogs, articles, and studies out there that preach about how web analytics is the greatest thing since sliced bread and how it can tie together virtually any marketing effort for an organization and measure their effectiveness side-by-side and against each other. All the features, reports, visuals, metrics, and alerts are great…but only if your organization can dedicate the time, talent, and funds to properly implement and support the platforms.

There’s been more than one instance where we’ve seen a large organization invest in a big and flashy analytical platform like Omniture and WebTrends, and not dedicate the necessary resources to properly implement, support, maintain, or even use it properly. It almost seems like some organizations view these platforms as set-and-forget endeavors, when in reality they are no different than the machinery that is used to make their products or the buildings in which those products are sold. Just because it isn’t tangible does not mean it won’t need ongoing support.

One of the driving reasons these platforms and strategies are improperly executed is because of a lack of budget. Most of the larger analytical platforms use a pay-per-pageview approach to their billing, which for well-traveled websites can add up quickly. After figuring in servers and databases, the total cost for the year can easily stretch into the tens of millions, if not hundreds of millions of dollars a year. This usually swallows up the majority of an analytics budget and doesn’t leave much more room for bringing on talent for proper implementation and usage. So this brings us to the driving point of this blog: Choosing a web analytical platform that your organization can actually afford to support (via either internal talent or external agencies) is a critical step that should not be overlooked.

For some of the aforementioned organizations, selecting a cheaper (or even free) platform like Yahoo! Web Analytics or Google Analytics would have yielded much better insights. We even saw this with one client, as they had both WebTrends and Google Analytics, and the latter platform offered exponentially deeper and more insightful reports.

So whether you are the individual or an agency pitching to the higher-ups of an organization why they should go with analytics, make sure you ask the right questions: What do we really need, and what can we actually afford to support moving forward?

Keep your eye on DaBrian Marketing Group’s website for a more in-depth article on this. Also be sure to follow DaBrian Marketing Group’s new Google+ Page!

Event Tracking to Reduce Bounce Rate Due to Affiliate Sites

One of the greatest challenges a web analyst faces in the field is gaining full visibility into all facets of an organization’s online presence. As analysts, we are curious creatures by nature with an unquenchable thirst for data and knowledge. We want to know where traffic is coming from, how these visitors are using the website, and where they are going. Discovering a missing piece to a data collection puzzle can be a double-edged sword: It means we aren’t getting the complete picture, but it also serves as motivation to always be on the lookout for new sources of analytical data.

In the past year, we were approached by a client in the financial services industry that wanted to track their website’s organic performance on search engines as well as receive monthly analytical reporting and recommendations. A few weeks after initial implementation, however, we noticed a consistently high bounce rate to the website. These bounces were primarily happening from the Home page of the website, which is a major red flag to even the most inexperienced of analysts. After some additional analysis and a look at the navigational summary of visitors, we were able to determine that most of these bounces weren’t leaving the website: They were proceeding to the separate secure Online Banking portion of the website. Due to internal security policies of this particular bank, we were unable to implement any direct tracking of this platform beyond the Home page of the website. A new solution to alleviate the high bounce rate needed to be identified.

That’s where event tracking came in. With Google Analytics, event tracking is a method traditionally used to track actions visitors can perform on a website that aren’t captured by the standard analytics script. This often takes the form of a PDF or document download. Since we could not place any sort of tracking code on the Online Banking platform itself, we decided to place the event tracking code on all links on the bank’s website that pointed towards it. The change in the skewed bounce rate for the website was noticeable almost immediately:

Not only did this help alleviate the high bounce rate, but it also provided more insight into how the bank’s customers used the site and where the entered the Online Banking platform from.

There are never perfect circumstances when it comes to web analytics. More often than not, internal policies, procedures and security will stand in the way of getting the complete picture of an organization’s web presence. Learning these policies from the start and identifying alternative solutions will help in overcoming these obstacles.

Be sure to follow us on Google+, Facebook, and Twitter to stay up to date on the latest in web analytics, SEO, and more!

Privacy Protection on Search Engines & Social Media vs. Value of Data

USA Today recently ran an article about Facebook's data collection methods and the issues they raise with privacy protection. Although there is very good reason for these concerns to be voiced, consumers should still be aware that not all monitoring is a bad thing, and in fact, a lot of the monitoring that marketing and business intelligence departments do often benefits consumers greatly.

Check out our latest YouTube video that we released earlier today discussing this hot topic:

So what are you thoughts on this? Be sure to leave comments on both the blog and the video!

Don't forget to subscribe to our blog as well as to our YouTube Channel to stay up-to-date on the latest issues, news, and tips on internet marketing, web analytics, SEO, & more! Also be sure to follow DaBrian Marketing Group on Google+!

Philadelphia Web Analytics Symposium November 2 & Future of the Mobile Web

This past Wednesday, both the CEO Daniel Laws and Web Analyst Brandon Wensing of DaBrian Marketing Group were able to attend the Web Analytics Symposium at the Philadelphia Ritz-Carlton, hosted by the Web Analytics Association. We were able to sit in on some very interesting lectures and presentations by industry legends like Jim Sterne covering the latest in Web Analytics, as well as the importance of Analytics as a whole as the internet evolves. In addition to the fantastic presentations, the symposium was also a great opportunity for DMG to network with all sorts of Web Analytics and Marketing professionals from all over the northeast region of the United States.

One particular point that came up across a large portion of the presentations on Wednesday was the increasing importance of mobile with regards to the web. This tied directly with countless conversations that have occurred within the walls of the DaBrian Marketing office, as we've felt for a while that companies need to put more emphasis on monitoring and expanding their mobile offerings. If you missed the WAA Symposium on Wednesday, check out our latest YouTube video below. Also be sure to subscribe to both our blog here and our YouTube channel for weekly updates on trends, practices, tactics, and more!

Impact of Google Analytics Premium on Web Analytics & Consultants

Web Analytics solutions such as Google Analytics, WebTrends, and Omniture have continued to evolve with increased functionality for social media and mobile analysis. Unfortunately the gap between free web analytical solutions and enterprise solutions was significant until now. The introduction of Google Analytics Premium not only impacts the web analytics enterprise solutions market but also analysis service providers, business intelligence solutions, and consultants. Before Google Analytics Premium, small and mid-size businesses were forced to use free tools such as Yahoo Analytics or pay an “arm and a leg” for enterprise web analytics solutions such as WebTrends and Omniture. Realistically, there wasn’t much of a middle ground in this space.

With the addition of Google Analytics Premium and several improvements to the free Google Analytics solution, the gap between enterprise solutions just got a little smaller and puts more pressure on the industry to continue demonstrating value for web analytics/business intelligence dollars. It will be interesting to see the industry’s response in the future to Google Analytics Premium as well as how Analytics Consultants will modify their service offering to avoid direct competition with Google.

Why You Shouldn’t Ignore Mobile Accessibility of Your Website

One of the most common mistakes made in the web and e-commerce worlds is the dismissal of the importance of mobile-friendly websites. Mobile activity on the web is increasing exponentially every day as more and more consumers trade their laptops and desktops for smartphones and tablets. Society wants to be mobile and less constricted by the ball-and-chain of cables and cords, yet there are still countless websites that fail to accommodate for this properly.

So what excuse is there NOT to optimize your website for mobile visitors? Web Analytics data and reports have proven this traffic has been increasing hand-over-fist every day. Further analysis even indicates these visitors are trying to access what they need and engage with the website (multiple pages viewed per visit), however they tend to leave before they actually convert. A glance to the average amount of time that they spend on the website compared to normal traffic provides a clear picture of just how much trouble they’re having. If the time they spend is significantly more, it means they’re finding the use of the website difficult or perhaps load times are taking a lot longer than they should because of large images.

More often than not, however, the decision makers will not make a move on a mobile solution based upon website performance metrics alone. That’s when you take a look at the market statistics and demographics. The visual below (from the article located here) shows the breakdown of tablet users according to their social status as well as which age groups they are from:

Keep in mind, the visual above is only covering the tablet users, which is only a segment of the total mobile visitors out there. Even more people have smartphones than tablet devices. The performance metrics are there. The demographical data is there. Don’t ignore the writing on the walls! Optimize your website for mobile!

Capabilities of Multichannel Analytics

One of the greatest challenges in the past has been effectively tracking traditional marketing methods like billboards, direct mail pieces, and print advertisements alongside internet marketing efforts.  This is much more attainable nowadays via Multichannel Analytics.  DMG's Web Analyst Brandon Wensing describes some of the benefits of using this method to yield imperative insights into your high level marketing efforts:

Effectiveness of Email Marketing

If you’re looking for an increased return on investment regarding your marketing efforts look no further. When it boils down to it, the most effective marketing channel is still Email Marketing, as indicated in the chart below. The best thing about email marketing is that it gets better as you use it. Once you have the basics, consistent branding, list building, message crafting, and email delivery, you’ll be able to increase the effectiveness. According to a JupiterResearch report, using Web analytics to target email campaigns can produce nine times the revenues and eighteen times the profits of broadcast mailings. With all that being said, implementing sophisticated analytics and tactics such as segmentation, targeting, multichannel integration, A/B testing and social sharing is the best place to start. Nonetheless, it’s almost a no brainer when it comes to using email marketing. Whether you are doing it in-house, just using the basics, or whether you outsource it to an internet marketing agency, for sophisticated analytics and tactics, Email Marketing is an opportunity you can’t pass up.

Five Reasons to Monitor Your Internet Marketing Efforts

Over the past several years, the greatest challenge facing internet marketers and web analysts has been convincing superiors and clients of the value of monitoring all of their web-based efforts. All-too-often, they will fire back with something along the lines of “Oh, we know how many visits we’re getting to the site.” This statement usually comes from an organization that has their overworked IT department “monitoring” their site’s activity. Little do these organizations know that the visits metric means little-to-nothing in the grand scheme of things, especially if you are not using it in unison with the countless other metrics that are available.

So perhaps you’ll be making a pitch to the higher-ups in your company about implementing a web analytics strategy, or maybe you are one of the higher-ups and are curious to see whether or not it’s worth it. Well, here are 5 great reasons to use web analytics to track your website and internet marketing efforts:

1. Visits Don’t Mean Anything! As mentioned before, simply knowing how many visits your website received in a month does not mean you know how your website is performing. There are so many more metrics that should be considered that can be combined to yield more detailed and useful statistics about the website. You can have all the visits in the world, but if they’re not converting, then they’re practically worthless.


2. Discover Where Marketing Efforts Should Be Focused. Not only can Web Analytics solutions uncover where your visitors are coming from, but it can also shine light on where your organization should be focusing its marketing and internet efforts.


3. Know What Your Visitors Are and Are NOT Looking For. Paying attention to what pages and content your visitors are viewing most often can uncover what your consumers are actually looking for. Just the same, it can also show what visitors are less interested in, so you can save your company’s time and efforts in pushing the wrong products, services, or information.


4. Monitor Traditional Marketing Effectiveness. Web Analytics isn’t just limited to seeing how well your website is doing or where your visitors are coming from. When implemented by web analytics ninjas, you can also see how effective your more traditional marketing methods are at driving traffic, and more importantly, conversions, to your website.


5. Hone in on Your Target Market. Using methods like advanced segmentation and conversion tracking, you can identify who is spending the most quality time on your site and who is most likely to spend money. In doing this, a much clearer picture is painted of who your organization should be reaching out to the most.

There you have it- Five great reasons to seriously consider Web Analytics for your organization. In an economic climate like today’s, your organization cannot afford to turn its nose up to this, as monitoring your internet marketing strategies and efforts yields crucial insights into increasing conversions and sales.

Monitor Phone Lines, Billboards, Direct Mail Pieces, and More Using Multichannel Analytics

Most people involved with the marketing facet of a company would agree that there are countless avenues to market with. Websites, banner advertising, e-mail marketing, direct mail marketing, cold calling…the list goes on and on. Over the past decade, it’s become increasingly important to monitor marketing effectiveness. Web analytics tools have been improving as quickly as the rest of the internet has, allowing for more dynamic, in-depth analysis with every new update. With these new updates and improvements, it has now become possible to monitor much more than just a website.

When implemented properly and in the hands of a web analytics ninja, platforms like Google Analytics can be used to monitor and track the effectiveness of more than just websites. Using advanced integration methods such as event tracking, virtual pageviews, and cross-domain tracking, these tools can be used to track everything from your organization’s social media efforts to phone calls. That’s right: phone calls. Call tracking is the latest trick in the analytical magic bag, using a hidden, blank web page bound to a specific phone number to track calls via “pageviews”. Call tracking isn’t the only trackable avenue of marketing that isn’t limited by the internet. Using things like custom phone numbers and vanity URLs, it is also possible to use web analytics platforms to effectively track direct mail and even billboard advertising.

As human beings, we can’t help but think in silos. In today’s marketing world, it is crucial that we break away from this old way of thinking and see how all of these facets and avenues of advertising are tied together. When data from all of these areas of marketing is combined, it can generate crucial business intelligence and reveal insights that could give your organization the edge it needs.