Wednesday, June 29, 2011

Has Your Company Forgotten the Web Analytics Data Capturing Basics?

We did some web analytics consulting for a Fortune 500 company recently. This case was very unique! The company had numerous global websites and campaigns, but lacked a standard web analytics solution, standard profile configuration, dedicated data collection team, data validation process, and avenues of communication between IT and the rest of the business. “Web Analytics capabilities”…are you really serious?

We would highly recommend that you solidify these areas before working on web analytics capabilities. Don’t even talk about data collection methodologies until you have the resources (human) in place to develop universal and standard processes. With good talent and proper documentation, you should be able to identify the gap and resolve any issues.

Wednesday, June 22, 2011

Google's New Cost Per Lead Format

Google is currently testing search and display versions of a cost-per-lead ad format. If launched, this new format could be beneficial for business-to-business advertisers. The new format would allow users to request to have an advertiser contact them either through a phone call or an email. Looks like Google and Google AdWords have identified another opportunity to generate revenue. At the same time, provide advertisers with a new method to engage with customers via the internet. Stay tuned for more information.

Wednesday, June 15, 2011

Web Analytics: Usage Analysis Leads to Improved Customer Relations


Knowing how your target audience uses your website is integral to increasing visitor conversions and improving customer relations. Various retail stores around the world spend millions of dollars on researching how their customers browse their brick and mortar stores. They use this data to arrange the store in the most efficient manner, even engaging in testing to increase purchases by the customer.

Your internet marketing campaign should adopt a similar approach. Focusing on Key Performance Indicators (KPIs) within your web analytics solution can provide insights into how your target audience is using the website. The KPIs can bring troublesome drop-off points within your goal conversion funnels to your attention so you can make the required changes to the design of the page or its content to increase conversions. Perhaps certain landing pages have a consistently high bounce rate. Or perhaps the pageviews-per-visit or average time on site are down. This could indicate that the content on the page is not relevant or targeted enough for the consumer.

Customer relations are not only managed in brick and mortar stores, over the phone, or in emails. Implementing web analytics into your internet marketing approach can provide an integral avenue of improvement to customer relations and conversion rate.

Tuesday, June 7, 2011

PPC Advertising > Keywords + Ad Copy; Don’t Forget about the Landing Pages

Testing is a crucial part of improving your PPC advertising efforts. You test Keywords to enhance targeting and increase relevant traffic to your site. You test Negative Keywords to prevent irrelevant clicks and lower cost. Testing Ad Copy is to find out what appeals best to your clientele. However, testing should not stop there. Your Landing Page is a critical component of obtaining conversions, and not just clicks.

If you have tested and found great Keywords and have excellent Ad Copy, then there is no doubt that, you are getting clicks and driving relevant traffic to your site. However, what is happening after that still has a huge impact on the success of your PPC efforts. Your Landing Page is the first experience a potential customer has with your website. It needs to aesthetically pleasing, easy to navigate, and a good starting point for your conversion funnel.

In order to measure and evaluate the effectiveness of your Landing Pages, you will need to integrate your Analytical Solution with you PPC Platform. Once you have the Analytics in place, you can begin testing your Landing Pages with tools, like Web Optimizer. Test various wording, layouts, pictures and more to discover what works best for you and your clientele, and watch your ROI increase.

Thursday, June 2, 2011

6 Tips to Consider Before Implementing Your Email Marketing Strategy

Most businesses utilize email marketing as a marketing tactic to cross sell new business or for retention purposes. It is pretty rare for an organization to develop a comprehensive email marketing strategy to increase subscription, cross sell, etc that goes beyond email marketing and the basic email metrics. Some email marketing solutions even provide industry averages for those metrics.

The email marketing strategy should go well beyond simple open rates, click through rates, and industry averages. The content of the emails and promotional materials should have a consistent look and feel as well as being customer centric. By customizing the message to the different types of customers or service offerings, it should improve the overall effectiveness of email marketing campaign.

6 Tips to Consider Before Implementing Your Email Marketing Strategy:

1. Segment Your Opt-in List by customer type or services offering

2. Test Your Message & Layout by segments

3. Integrate Email Solutions with Analytical Solutions

4. Implement Social Media functionality

5. Implement Triggers for Follow-ups and Tailored Materials

6. Create Effective Landing Pages to Reinforce the Marketing Message

Wednesday, May 25, 2011

Social SEO

We’ve all heard it, Social Media and SEO are connected but why and how are they connected. Well, in a time where technology is getting better by the second, you have to understand that this includes search engines. Every day the search engines get smarter, making it easier for searchers to find relavent information. Meanwhile, Google & Bing’s algorithms continuously advance side-by-side, on top of having the ability to know how to treat all links differently, make it more prominent to adjust your current internet marketing methods.

Those that handle marketing for their company must realize that if their brand(s) isn’t publishing content to the web they will continuously fall behind the curve. The main goal of SEO is to help achieve more targeted traffic to the brand’s site and obtain whatever is deemed a conversion. These goals reinforce the importance of being social, providing endless & fresh content, frequently updating social sites & websites, social bookmarking and encouraged sharing, which produces organic links. This all revolves around the ongoing trend that potential customers that connect to a brand socially are more likely convert as well as, in a sense, viralize their site and social efforts.

So as they “If you build it they will come”, combined with a constant push of social content you will be destined to have social success, which equals an increase in ROI.

Wednesday, May 18, 2011

Be Relevant to Searchers with Dynamic Text

Anyone doing PPC advertising knows that you want to incorporate your best performing keywords into your ad copy. Not only will this help your quality score and cause your ad to stand out more with bold text, but it also keeps you relevant with people searching for your products and/or services. If your keywords are very similar or even synonyms, Dynamic Text will save you many headaches.

Using Dynamic Text will automatically insert your keyword or phrase that is generating the impression into your Ad Copy. This means that you no longer have to create a new ad for each one of your keywords. Instead, save time and effort by letting the automated Dynamic Text take care of it for you.

The example of how to implement Dynamic Text below is from Microsoft adCenter, although other popular PPC platforms, like Google AdWords, provide this service as well.

As you can see, this generic Ad Copy will tailor itself according to the keyword list and the search query. Depending on the search this Ad Copy could read:

Looking for Fresh Fruits?

We have the Fresh Fruit You are looking for.

www.--------------.com/Fresh_Fruits

Looking for Apartments?

We have the Apartments You are looking for.

www.--------------------.com/Apartments

Looking for Computer Parts?

We have the Computer Parts You are looking for.

www.--------------------.com/Computer_Parts

A quick warning, before implementing dynamic text make sure that all your keywords will make sense in the Ad Copy. The keyword “rent apartments” would not work in the example above. Also, make sure that the inserted keyword does not exceed the character limit; otherwise, your ad will not be shown.

Hope this helps improve your PPC efforts and keeps you relevant to your audience.