Why Your Social Media Marketing Isn't Working

When it comes to Social Media, many companies know enough to realize that nearly everyone is connected to at least one social network. And if they’ve done their homework, they’ll realize that a great deal of benefits can come from interacting and advertising in the Social space. Thinking they’re already behind the rest of the pack, they hurriedly create social media accounts and, after a fury of liking, friending, re-tweeting, pinning, and posting, not much happens. How is this possible? Isn’t Social Media one of the easiest ways to create visibility and improve customer service? It is, but only if it’s done right from the start.

Problem 1: Timing is Everything

If you gathered anything from the example above, it’s probably that that particular company rushed into marketing with Social Media without any sort of preparation or plan in place. As with anything related to a business, performing research, weighing the options, and planning accordingly are vital to success. Once your business decides that entering the Social Networking realm is viable, have a detailed plan of action. Define goals and objectives, determine which social networks would be most effective for your industry and audience, and implement with a Social Media Management tool (if applicable).

How does this help me?

Not only having a plan, but sticking to it, keeps your company’s Social Media activity consistent, fresh, and (for the most part) automated, saving you time and resources. Also, clearly outlined goals give you a better idea of what future direction your campaign should take to reach its desired outcome.

Problem 2: Finding the Time

Usually a direct result of the first problem above is failing to allocate the appropriate amount of time, resources, & personnel to a new Social Media Marketing plan. Many newcomers to the digital marketing frontier often misinterpret the amount of work that goes into a smoothly running, revenue-generating digital marketing machine. A Social Media strategy cannot be implemented, maintained, and managed by a small handful of people, especially for larger companies. During the initial planning stages, it is essential to take the amount of time and work into consideration and allocate the necessary resources to the project.

How does this help me?

Having the foresight to designate specific tasks to the right individuals eliminates the risk of unexpected budget concerns and scheduling problems that can arise with workers’ other projects.

Problem 3: Where's the Data?

When all is said and done, a marketing campaign of any kind is nothing without analytical proof of its effectiveness at achieving its goal (See Image Below). Without the necessary data to track a campaign’s impact on revenue, leads, or sales, all of the effort put into it will be wasted. Thus, adding social media into a standalone analytics tool (such as Google Analytics) or one that is integrated into a prior solution (such as Hootsuite Analytics) is the best way to make the best decisions regarding your Social campaign.

How does this help me?

Having analytics data at your fingertips allows your business’s Social Media Marketing plan to remain flexible, offers the advanced ability to evaluate whether your goals and objectives are being achieved, and acts as proof of what’s working, what isn’t, and which campaign areas need improvement.

Is your Social Media Marketing campaign guilty in any of the areas above? Is there something you’ve experienced that you’d like to add? Let us know in the comments section!

Good Ol’ YouTube

With Facebook, Twitter, Google+, and Pinterest hogging the social media limelight, it’s easy to forget about Youtube as a valuable tool to promote your business. YouTube allows viewers to get acquainted with your business, employees, products, and services. This tool provides viewers with an authentic experience as they can gain a broader understanding of your business.

All businesses should take advantage of the benefits YouTube provides. Videos are free to post and will create greater visibility for your business on YouTube and the general Internet. YouTube may also assist in SEO and link building for your website, when videos are correctly tagged and linked to your business’s website. All it takes to make and post a YouTube video is a decent camera and time.

YouTube can be used in a variety of ways to inform, educate, and entertain your target audience. Companies selling complicated products may choose to provide tutorials on how to use their products. Companies may also gain publicity by showcasing their usually boring product in an interesting way. For example, one company, Blendtec, has achieved a lot of attention by producing entertaining videos about their blenders. In their videos Blentec’s CEO portrays a quirky host who blends anything from fruit to iPhones, thereby showcasing the blender’s strength and durability. Here is a link to one of their videos: http://www.willitblend.com/videos/view/129.

Incorporating Youtube videos in your company’s social media plan is a great way to interact with the public. Utilizing video enables a company to engage the viewer’s senses in at least two ways: visually and audibly. So don’t forget about YouTube when devising a social media plan for your company.

The Need for Digital Marketing Education

In the recent blog “8 Predictions for SEO in 2012”, Rand Fishkin of SEOmoz predicted the rise of a serious certification program. I believe that there is a real need for our industry to identify and support a serious certification program; however, I have not seen any organization dedicated enough to establish themselves as an industry leader. Institutions of higher education need to start preparing their students for the “real world”. In my opinion, colleges and universities are doing a poor job of identifying opportunities to integrate traditional marketing knowledge and skills with today’s internet marketing environment.

There are several organizations that offer certification programs, but I am not sure that they can keep up with the changes or obtain a consensus between fact and fiction. Case in point: Several members of our team at DaBrian Marketing Group have taken courses provided by SEMPO Institute, but we have not been notified of what the latest updates were to the course information. As of February 21, the SEMPO Institute closed up shop for their certification program.

The colleges and universities need to introduce their students to internet marketing as a whole. Within the Commonwealth of Pennsylvania, you will have a difficult time identifying colleges or universities that offer an internet marketing course as part of the undergraduate marketing curriculum. This extends to web design and development area of study, as graduates often lack basic SEO knowledge.

There is a serious need for education within our industry from the university level as well as alternative methods. Even as an adjunct professor, I don’t expect a student to be an SEO expert, but I would expect them to know the marketing fundamentals for an online marketing campaign. At the same time, internet marketing is not just SEO, PPC, and Social Media. We need to align the traditional concepts to internet marketing beyond business or marketing. These concepts should be accessible to IT graduates as well. Internet Marketing is not just for marketing people anymore, but it’s now IT, Public Relations and Math. We need to start demonstrating the crossover of these disciplines within our industry. It starts with us and we need to reinforce the need for education in internet marketing and encourage the progress of certification programs.

Let us know what you think!

Social Media Tips for Real Estate Agents

DaBrian Marketing Group's CEO Daniel Laws recently gave a presentation on Social Media for the Real Estate industry and provided tips on how Real Estate Agents can more effectively connect with potential home buyers. Here's the full 30 minute presentation:

Be sure to Follow DaBrian Marketing Group on Google+, Twitter, and Facebook to get the latest news & tips on Social Media Marketing!

Why Social Media is a Must for Businesses

Social Media is one of the best ways for businesses to connect and communicate with their target markets. The benefits of Social Media include:

Maximize exposure for minimal cost

When compared to other forms of marketing, participation in Social Media offers a great opportunity to expose your company to the public at a much lower cost than other forms of marketing.

Monitor your brand and image

It is important to be aware of what is being said online about your company. Companies may take immediate action to capitalize on positive feedback and build on the momentum. Likewise, any concerns that are raised can be handled quickly before a problem escalates.

Generate leads

Social Media offers an inexpensive way to attract new customers and promote interest in your company. A network of “friends” can help generate leads by spreading the word about a company’s products or services.

Increase traffic to website

It is easy to direct Social Media users to a company’s website where they can learn more about the business and become engaged in the website.

Engage with customers

The casual environment of Social Media promotes conversation between customers with mutual interests. Also, discussions between representatives and current or prospective customers may easily take place.

SEO & Social Media to Capture ZMOT

We continuously receive questions about the position of SEO within the internet marketing space.  It is true that the waters between SEO and Social media have been merged to some degree, but the result is still relevant results within the search engines.  Also, the mentality of users is still roughly the same: a stimulus-like an email campaign and search for more information.  The recent eBook “Winning the Zero Moment of Truth” (ZMOT) by Jim Lecinski provides further insight into the new mental model. 

Shifting the focus to the mentality of the user has come full circle.  The ability to align SEO and Social Media within your marketing plan will help you attract customers at the ZMOT, but doing so takes a solid strategy and communication from your SEO & Social Media teams.  It’s not enough to implement SEO & Social Media into the plan; what’s more important is that these elements align to attract customers.

Social Media: Monitoring, Marketing, Measuring, Testing, for Optimum Result.

A while back I posted a blog with a helpful list for those who were wondering how to find out if their social media was actually helping them or not. Well, I decided to add to the list and here are a few more items to keep an eye on.

1. Brand mentions in online media. So, you have a highly active social network and members are talking about your company, the company’s brands, your service/product names and maybe even your company url. Measure and track both positive, negative, and neutral mentions, and their quantities for all of them. This is also something that can be done even if you do not have an active social network. Because you are not active does not mean they will not talk about you through online mainstream media, forums, blogs, comments, posts, update, tweets, and reviews. Just remember “Stick and stones may break your bones, but, online, words can last forever.” If you don’t find the negative mentions and rectify them, others will stumble upon and judge for themselves.
2. Measure & Monitor Competitors. Know what your competitors are doing from a social media marketing standpoint, measure and Monitor their mentions, and know their share of voice compared to yours
3. Virality. Social members might be sharing Twitter tweets and Facebook updates relevant to your company, but is this info being reshared by their networks? How soon afterwards are they resharing? How many FoaFs (Friends of a Friend) are re-sharing your links and content?
4. Blog interaction. This is actually more than one metric lumped together. Blogs are part of a SMM (Social Media Marketing) toolkit, but only if you allow comments and interaction with readers by responding. If you’re doing this, encourage responses either directly in the comments section of blog posts, or via Twitter. (Use a blog widget that allows this.) If your blog’s content is suitable for social voting (Digg, Propeller, Mixx, etc.) or social bookmarking (Delicious, Stumbleupon) sites, install a blog plugin that displays the necessary sharing “buttons”, then track referrals back from those sites

As I said before, if you’re doing social media on your own or if an agency is doing it for you make sure that while they’re Marketing, they are Measuring and Testing for optimum Results.

Social Media: Measuring Gets Result.

We are at the point where almost everyone is doing something social. The question is, are their social media marketing efforts effective. So for those who are wondering how to find out if your social media is actually helping you here are a few items to keep an eye on.

1. Social media leads. Track web traffic breakdowns from all social media sources, and chart the top few sources over time. If members of your social media networks are sending referrals, consider measuring this data as well.
2. Membership increase and active network size. This is the portion of your company’s social networks (e.g., Twitter, Facebook) that actively engages with your social media content (e.g., Twitter, Facebook Pages, etc.). Are your collective members, followers, fans network growing, and is there interaction with your content?
3. Activity ratio. How active is your company’s collective social network? Compare the ratio of active members versus total members, and chart this over time. There’ll always be some social network members who are inactive, but if you initiate a campaign to increase interaction, you should also measure the resulting data. Activity can be measured in a variety of ways, including usage of social applications.
4. Conversions. You want social network members to convert: into subscriptions, sales (direct or through affiliates), Facebook application use, or whatever other offerings you have in your overall sales funnel and that can somehow be directly or indirectly monetized. (E.g., subscription to a weekly e-newsletter can be monetized by giving other companies access to your list in the form of advertising.) Measure all types of conversions and chart them over time

So if you’re doing social media on your own or if an agency is doing it for you make sure that while they’re Marketing, they are Measuring and Testing for optimum Results.

5 Social Media Tips for Small & Medium-Sized Businesses (SMB)

When stepping into the realm of social media as a small business you should have a plan. I suggest that you take your time and generate clear goals and objectives for your social media marketing strategy before you do anything. Once you have done this; check out our social media optimization and marketing tips for SMB’s.

1. Take Advantage of the Big 3: Facebook, Twitter, and Linkedin.
2. Blog: Create and Participate
3. Make Sharing and Bookmarking Easy
4. Mobile Social Networks and Local Networks
5. Track and Monitor

Social Media is a great marketing tool for small and medium businesses to use and I hope our tips will help you when implementing social media to your business.

Social Media Marketing is Not Free!

I have heard many businesses say that “social media marketing is free”, but that’s not true! There is this little elephant in the room called “opportunity cost”. Opportunity cost is the cost of an alternative that must be forgone in order to pursue a certain action. In other words, these are the benefits you could have received by taking an alternative action.

This concept is not exclusively applied to social media marketing. It also applies to businesses that allocate resources to Pay Per Click advertising, Search Engine Optimization, or even Web Analytical reporting.

Are You Using Social Media to Increase Your Business Exposure?

Social media marketing is being used to increase awareness for organizations within their target market. According to eMarketer.com, businesses have been accomplishing their goals regarding social media marketing tactics. For the most part, social media is a useful tool for increasing awareness, attracting new customers, and engaging with current customers.

The most important part is whether or not the tactics are aligned with the business goals and objectives. Businesses have achieved their objectives, but are you seeing the value in generating leads, sales, and revenue for the business? What is the ROI for your social media marketing campaign? Doing the social networking and getting a customer to become a fan of your business on Facebook is great, but are you seeing the benefits in your wallet?

Social Media Marketing: The “Hot Button” for Marketers

We have worked with numerous clients providing web analytics reporting, search engine optimization, search engine marketing, and more. More recently, social media marketing has been the “hot button” among many prospective clients. We have three specific points regarding social media marketing:

1. Clearly outline your business enterprise guidelines, policies, and rules of engagement. This will help you to develop a standard form of communication and the ability to hold contributors accountable for comments or their actions.

2. Social Media Marketing does not exist in a solo. It is more than Twitter, Facebook, Linkedin, or YouTube. Social Media Marketing is everywhere.

Figure 1 Email Signature

Figure 2 Email Marketing Campaign

3. It’s up to the business to analyze which social media tactics are helping to achieve the business goals and objectives. The only way to measure social media is through analytics.

Quality Search Engine Marketing Agency?

As a Search Engine Marketing & Web Analytics agency, we receive numerous questions regarding the difference between us and the local advertising agencies. Our focus is concentrated specifically on marketing tactics and strategies that will impact a business or brand in the search engine ranking via paid or organic methods. We specialize in Search Engine Marketing & Web Analytics and do not attempt to be all things to all businesses!

6 Ways to Identify a Quality Search Engine Marketing Agency:

1. Has more than 1 person on staff with Google, Yahoo, Bing, Search Engine Marketing, Search Engine Optimization, and/or Web Analytics certifications. This shows that the agency has the capacity to handle more than one large search engine marketing campaign.
2. Attends industry conferences or seminars such as SES, SMX, eMetric Summit, etc. This demonstrates an effort to continue to improve the agency's overall knowledge base.
3. Can utilize more than one Web Analytics and more than one Search Engine Marketing tool. If they are "experts" in the field, they should be able to handle different tools.
4. Reads industry blogs such as Google, WAA, etc. to stay updated on trends and changes to popular industry tools such as Google AdWords, Google Analytics, MS Advertising, etc.
5. Is a member of Industry Associations. This reinforces the agency's commitment to their field, and most associations have best practices to which members must adhere.
6. Has a client base willing to provide references.

If you have a medical condition such as heart disease, you go to see a cardiologist, not a general practitioner. So, if you have a search engine marketing problem, go see a search engine marketing agency.

Tracking Social Media with Google Analytics

Earlier this month, we had a presentation on tracking and social media marketing for the Greater Reading Chamber of Commerce Rev Up Your Marketing 2010. At the event, we discussed a method for tracking Bit.ly links within communications. One of the attendees asked if it would work for TinyURL; theoretically, we did not see any reason why it would not work. So, we tested this theory and wanted to provide our readers with the information to track with TinyURL.

Step 1: Identify the page you want to send traffic to (www.dabrianmarketing.com).
Step 2: Go to Google URL Builder



Step 3: Add the Source, Medium, and Campaign Name.
Step 4: Document URL for Future Reference.
Step 5: Place the Generated URL into Make TinyURL Tool.


Step 6: Test the URL prior to distribution.
Step 7: Verify in Google Analytics




Step 8: Start Implementing into Tweets, Linkedin, and Facebook initiatives.

Google Analytics Column Hack-Pivot Tables

One of our clients requested a method to export more data from the Google Analytics pivot tables. The purpose of the export was to tie together Google Analytics with specific URL variables; however, Google Analytics displays a limited number of items on the pivot table. We did some research and we came across this Google Analytics Hack.

What You Will Need:
- Firefox
- Live HTTP header (http://livehttpheaders.mozdev.org/)

What are we hacking?
We’ll make possible for the analyst in you to download more than 5 columns from Google Analytics’ Pivot Table reports.

Below are the steps to the hack:
1. Go to any report that has the pivot table option and segment the data the way you want to analyze it (for testing purposes you can use the example above: go on Traffic Sources report à then Referring Sites and then pivot by Landing Page and choose Showing Visits)
2. Start Live HTTP header (in Firefox, under Tools) – do not load any other pages between step 2 and 3
3. Make sure you checked the Capture box on live HTTP header
4. Go back to your Google Analytics window and select a new number of page rows on, under Show rows (the footer of the pivot table). At this moment, the table should reload.
5. Open the Live HTTP header window
6. The first line there should be the request sent to Google Analytics in order to reload the pivot table. You should see something similar to Live HTTP Header
7. Copy the link (should be the first if you didn’t load any other page or made other HTTP request – music or video streams) and load it in another tab. You should have something similar to: Pure html table
8. Now look for the &tcols=5 parameter. Change it to &tcols=50 and load the new URL

Here’s a bonus hack for Google Analytics
The URL that exports Google Analytics reports in CSV for Excel (&fmt=5) is:
https://www.google.com/analytics/reporting/export?fmt=5 and some parameters after.
You will have to copy everything starting and including &id=…. from the URL you previously modified (the one with &tcols=50) and append it to Google’s export URL. The export URL will look like:
https://www.google.com/analytics/reporting/export?fmt=5&id=1234567&esig=4&seg0=-8&pdr=20091016-20091115&cmp=visit_segments&trows=25&rpt=ReferringSourcesReport&seg=1&view=4&tchcol=0&tst=0

We have used this several times to export additional pivot table information. A word of caution when using a hack, do it at your own risk. We highly recommend that you use this on a duplicate profile and on a secure network.

Source: You Should Test That!

Web Analytics Trends for 2010

It is becoming increasingly important for companies to employ web analytics in their online marketing strategies. Web analytics is a continuously growing industry despite the recent tough times that many businesses are currently facing. This has made it obvious that web analytics is here to stay and can help companies to reinvent their brand in a changing business environment.

As analytical metrics become more advanced, the basic numbers behind web usage begin to say less than advanced information on the consumers that represent these numbers. A common trend in web analytics is an overall increasingly personalized content of the measurements. Through this approach, companies can have a useful idea of their target and actual audiences and this information is useful in that it can be incorporated into new and improved marketing campaigns!

Social media will play a growing role in the future of marketing, as well. Web analytics will track how successful different social networking sites are at sending buyers to a site; also, mobile devices are being used more and more to access the web, so the necessary web content formatting is critical. Web analytics has a growing impact on the way everyday business is done and the current trends show that it is a necessary component to successful business on the web!

Carpe diem (Seize the Day")

Small business owners and entrepreneurs must "seize the day" and now is the time. Many large corporations are cutting costs, corners, and employees. It's a great opportunity to acquire new talent (freelancer or consultant), pick-up their clients that got lost in the crowds, improve internal processes, or get great bargains on supplies.


If business is slow, now is the time to review your marketing plan, metrics, website trends, strategy, key performance indicators, and overall marketing campaign performance. Reevaluate your strategic partnerships to see if these relationships still make business sense. Take a look at what is working and what is not working in your internet marketing.


It is generally less expensive to keep your current clients than acquire new clients. Talk to your current customers; it might be a great opportunity to up-sell, cross-sell, or ask for a referral.


Ask yourself this question: Are you going to be in the best possible position to increase sales, bring growth to the business, and market to your target audience tomorrow?

What’s all the Buzz about Social Media?

With the way the Public Relations industry is headed, social media is sure to be a key player. As new technological advances are being made constantly, it is not surprising that individuals look to the internet for a quick and easy way to access information. Although social media is not exclusively an online outlet to spread information through messages, it is becoming increasingly popular. Social media may only be one form of PR; however, it is most definitely a trend that shows a great deal of impact on how individuals gather and learn about messages.

Simply put, social media is also known as user generated content that is usually found online or through some form of an electronic source. As opposed to traditional broadcast media in which messages are distributed directly to an audience from one source, social media allows for messages to be passed to and from many individuals, allowing anyone to utilize it without requiring any special skills. A perk of social media compared to industrial or broadcast media is that there is usually little or no cost associated with it. Social media is also very efficient in that it is usually available just as soon as, or in most cases sooner than traditional media, and it can generate responses almost instantaneously. Social media is also very flexible in that it can be altered by being edited or added to, and it is great for allowing other individuals to comment or respond as a way to increase the buzz on a certain issue or topic of interest.

It is evident that social media is expanding PR in this new wave of increased reliance and confidence in technology, and is an excellent way to create buzz or generate popularity on any subject matter. As traditional media is being put on the back burner, social media is a trend that does not appear to be going out of style any time soon! Could it be that social media is more of a revolution rather than a trend after all?